Patient Experience Surveys

We’re grateful that so many families take our surveys. Thanks to you, we learn what Nemours Children's should keep doing — and what we can change. Your feedback helps us provide children and families with the highest quality care. 

We use a survey company called NRC Health to send out surveys.

What does this mean for you? 

• NRC Health will send you a survey the same day or one day after your visit or hospital stay. 
• The survey will be about 10-15 questions and should take a few minutes to complete.  

How does the new survey work? 

• You will receive a phone call with an option to complete the survey over the phone. Many families find this to be an easy way to share their comments and ideas.
• If you are not able to answer the call or complete the survey over the phone, you will then receive a text message with a link to complete the survey.
• If you do not complete the survey by phone or through text, you will then receive an email from nemours@surveynrc.com with a link to complete the survey.
• You have a two-week period to take the survey through any of these methods.  
  

One thing that never changes is how much we value your feedback. We read all of your comments and will continue to do so. If you have any questions or have difficulty completing your survey, please contact us at patientexperiencegroup@nemours.org.

Thank you for being a part of the Nemours family and for taking the time to offer feedback.